Privacy policy

At Sympholab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with Australian Privacy Laws. By using our website and providing us with your personal information, you consent to such collection, use, and disclosure of your information as described below:

1. Collection of Personal Information: We may collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or interact with us in any way. This information may include your name, email address, phone number, shipping address, and payment details.
2. Use of Personal Information: We use the personal information we collect to process your orders, communicate with you about your purchases, send you marketing communications (if you have opted in), and improve our products and services. We may also use your information to comply with legal obligations and resolve disputes.
3. Disclosure of Personal Information: We may disclose your personal information to third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers are obligated to keep your information confidential and use it only for the purposes for which it was provided.
4. Protection of Personal Information: We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard encryption technology to secure sensitive information transmitted online.
5. Access to and Correction of Personal Information: You have the right to access and correct the personal information we hold about you. If you would like to request access to or correct your information, please contact us using the contact details provided below.
6. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the updated Privacy Policy on our website.
7. Shopify's Privacy Protection: We rely on Shopify's built-in privacy protection measures to safeguard your personal information. Shopify employs top-tier security protocols to uphold the confidentiality and integrity of your data, offering an extra level of assurance for your privacy.
8. Contact Us: If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@sympholab.au.