Shipping policy

Welcome to Sympholab! We're delighted to provide you with our shipping policy to ensure a smooth and transparent shopping experience. Please read the following carefully before proceeding with your purchase. We're thrilled to have you as a part of our Sympholab community!

  1. Shipping Destinations: We currently only ship to addresses within Australia. We do not offer international shipping at this time.
  2. Shipping Methods: We offer standard shipping for all orders. Delivery times may vary depending on your location and the shipping method chosen. We aim to dispatch orders within 5-7 business days of receiving payment.
  3. Shipping Costs: We offer a flat shipping rate of $65.00 dollars (AUD) on all orders under $299.99 dollars (AUD) within Australia. We also offer free shipping on orders over $300 dollars (AUD) within Australia.
  4. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
  5. Delivery Times: Delivery times may vary depending on your location. Standard delivery times after order dispatches are typically 1-2 weeks within metropolitan areas 1-3 weeks for regional and remote areas.
  6. Delayed or Lost Shipments: While we make every effort to ensure that your order is delivered on time, we cannot be held responsible for delays or failures in delivery caused by events beyond our control. If your order is delayed or lost in transit, please contact us immediately so we can assist you in resolving the issue.
  7. Shipping Restrictions: Certain products may be subject to shipping restrictions due to size, weight, or other factors. These restrictions, if any, will be noted on the product page, and orders containing restricted items may be cancelled or delayed.
  8. Change of Address: If you need to change the delivery address for your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the address change will be possible.
  9. Contact Us: If you have any questions or concerns about our shipping policy, please contact us at info@sympholab.au. We're here to help!